You may return all items within 7 days for a full refund or replacement. Engraved or personalized goods, packing and carriage charges will not be refunded.
Non engraved items may be subject to a restocking charge.
Cancellations: You may cancel your order at any time up to your order being engraved, however once the production/design process has started your order will be subject to the standard artwork/origination charge (£30+vat).
Damaged Goods: If your goods arrive damaged please keep all packaging materials and notify us within three days. We will advise you of the carrier and tracking number for you to make a claim.
GlassAwards.co.uk is part of Final Creations Ltd.