The following terms and conditions apply to all transactions on this website and to commercial invoices relating to trophy and awards purchases. By ordering from Glass Awards you are agreeing to the following terms & conditions. Please read them carefully. They do not affect your statutory rights.
We reserve the right to change these Terms and conditions at any time.
You will have the opportunity to check and correct any errors in your order up until you click the Continue to Payment button.
After completing your purchase we will give you an Invoice/Reference No. and details of the products you have ordered by email. Please note orders will only be processed on receipt of your payment. We will let you know if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Products are subject to availability. If a product becomes unavailable we will offer you an alternative where possible.
IMPORTANT: We try very hard to ensure that all the information on this site is accurate, however occasionally an error can occur. If we discover an error in the price or description of a product you have ordered, we will inform you and reserve the right to cancel your order at any time prior to dispatch.
ENGRAVING INSTRUCTIONS: Please note, we copy your typed instructions exactly without making any amendments, we will not accept any responsibility for the correction or amendment of your typed spelling instructions. We may also amend the layout to suit the size and shape of the item being engraved. If you wish to check your layout prior to manufacture please request a proof.
You can request a proof by:
– Using the tick box in the “Would You Like To See A Proof Prior To Production?” step, which occurs on the majority of products during the order process.
– Making a request in the “Special Requirements” box, which occurs on all products during the order process
– Informing us via email, as soon as the order has been placed or paid for. (Email & Invoice orders)
Please note; if your order has already progressed to production, we cannot make any amendments to your engraving
ENGRAVING CHARGES: Prices quoted are based on single area/side engravings. If you request that your item is to be engraved in multiple/problematic areas additional charges may apply. We will inform you if this is the case.
ARTWORK: We endeavour to email artwork within 2 working days of receipt of paid order, or within 1 day if selecting the Fast Track service. If requesting artwork please ensure that you amend/approve your artwork as soon as possible in order to achieve your specified dispatch date. It is imperative that your email address is correct and that you monitor emails for artwork/production/dispatch information to avoid delays. We will not accept responsibility for emails appearing in junk/spam filters or for late approvals which delay the dispatch date. Please add the following domain name to your ‘white’ list or contacts to minimise the possibility of problems receiving our emails.
NB. Artwork will be forwarded to you in the exact form that it will be produced. It is important that you do not authorise artwork unless it matches your requirements exactly.
FREE ORIGINATION OFFER (This offer is only available on glassware items): We will not charge any set up or origination fees for artwork supplied in black and white* format. We will engrave directly from the artwork supplied and if in our opinion the clarity of the supplied artwork will not produce an acceptable engraving we will advise you prior to proceeding with the order. (We do not accept any responsibility for poor reproductions when working with customer’s artwork under this free offer) We only accept artwork in .jpg .ai .pdf .eps and .doc or .docx formats. Please note engraving charges will still apply.
*Black and white refers to pure black and pure white, without any shades of grey
DELIVERY & FAST TRACK SCHEDULE: We endeavour to dispatch all orders within 5 to 7 working days, fast track orders within 2 to 4 working days, of placing your order or on approval of your artwork. This is subject to stock availability and the size of your order.
If you specify a delivery date we will despatch your goods by your chosen method and by the despatch date requested provided this is reasonably practicable. You will be advised if this cannot be achieved. We cannot accept responsibility for goods delayed in transit.
We will offer you an alternative if we cannot deliver within the aforementioned schedules or your specified despatch date
TELEPHONE/URGENT ORDERS: We will not accept responsibility for any errors in your order when placed verbally and we do not accept responsibility for errors made when proofs cannot be supplied due to time/manufacturing constraints. We strongly recommend that you request a proof to confirm your order request.
DISCOUNTS: Quantity discounts where shown will be applied at the basket page.
PRICES & DELIVERY COSTS: All prices and charges on this site are in GB pounds and include VAT. Delivery charges will be shown at the basket page or on your invoice.
The total cost of your order will be the price of the products you order, plus the chosen delivery cost, and VAT. All these costs including VAT are clearly set out in your shopping basket or invoice before you make payment. A VAT invoice will be supplied with the goods.
FIRST CLASS POST: All items dispatched by first class post are not insured and once dispatched we are unable of provide tracking details. Lost/Stolen Items: The Royal Mail state that any item dispatched by 1st class post should not be classed as lost or stolen for up to 10 working days from the dispatch date, please see the following link.
We therefore reserve the right to wait 10 working days before a refund or replacement item will be issued.
NB: 1st Class Post is not a tracked or guaranteed next day delivery service. We strongly advise that a tracked delivery service is used on all urgent or valuable orders.
TRACKED/CARRIER DELIVERY: Your goods will be automatically be insured up to a value of £100, Additional insurance levels are available at the basket page. Goods are not insured for consequential loss, we cannot be held responsible for items that are held up in transit and for reasons outside of our control. If you would like more information please contact the sales office.
Deliveries outside the UK will be charged according to the destination. An approximate cost can be provided on request.
Upon dispatch you will receive Email and/or Text notifications with the relevant tracking information.
FREE CARRIER OFFER: This offer is only available with online orders via our website. Goods will be sent via a standard tracked carrier delivery service with suitable insurance.
DAMAGED/INCORRECT ITEMS: If your package/goods arrive damaged please send us photographic evidence and retain all packaging materials. Notification must be made in writing within 48 hours of receipt of your order. On receipt of this information we will advise you on how we will address this situation.
RECEIPT OF GOODS: If you are unable to check your goods on delivery, please write unchecked on the delivery paperwork before signing. You must notify us of any discrepancies found with your order within 48 hours and retain all packaging. We may reject any claims made after this 48 hour timescale.
COLLECTION: Your order can be collected from our business premises during displayed opening times.
RETURNS POLICY: You may return all items in their original condition within 7 days for a full refund or replacement for goods that are not engraved or personalised. Packing and carriage charges will not be refunded.
Non-engraved items may be subject to a restocking charge
Please note if items are returned due to quality issues, we will refund carrier costs, but up to the value of our standard carrier rate.
CANCELLATIONS: You may cancel your order at any time up to your order being engraved, however once the production/design process has started your order will be subject to the standard artwork/origination charge (£30 inc vat).
Non engraved items may be subject to a restocking charge
CUSTOMER GOODS/FREE ISSUE ITEMS: These are engraved at the customers’ own risk, we do not accept any liability for damage or sub-standard results where we are asked to engrave items not purchased from us for that specific purpose. To be clear; if items become damaged or are produced incorrectly during the engraving process we are unable to offer compensation towards replacements and repairs.
DELIVERY OF FREE ISSUE GOODS: Goods will be dispatched via our standard carrier terms and will be insured to the value of our invoice. Additional insurance is available, please contact the sales team for more details
TAX CHARGES: All orders are subject to VAT charged at the current rate.
LOW PRICE GUARANTEE: We endeavour to offer our customers the lowest prices on the internet. If you find a lower price on another web site on a new, identical award within 7 days of placing your order we will refund you the difference.
CREDIT CARD SECURITY: This is a secure website and your details are held securely by Pay360 a third party payment service provider. PAy360 has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
If you need help and advice on a product or our services or how to order, you can get in touch with us Monday to Friday 9am to 5pm